Terms and Conditions & Privacy Policy
The Springs Resort and Spa values your privacy and is committed to protecting your personal information. This property is incorporated and operated entirely in Costa Rica.
Privacy Policy
We want you to be confident in using this site to make your online reservations at our hotel. We are aware of your concerns about the confidentiality of your information and have no desire or intent to infringe on your privacy. When you submit personal information such as your name, address, email address, and telephone number, we will not give or sell this information to any outside company for any use. The information you provide will be kept confidential and used only to support your customer relationship with us. We have appropriate security measures in place to protect against the loss, misuse, or alteration of information collected from you at our site.
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help with spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract any location data from images on the website.
Contact Forms
If you fill out a contact form, we collect the data you provide to respond to your inquiries and improve our services. We do not use this information for marketing purposes without your explicit consent.
Cookies
- Comments: If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
- Login: If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
- Editing/Publishing: An additional cookie will be saved in your browser if you edit or publish an article. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after one day.
Embedded Content from Other Websites
Articles on this site may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
We use third-party analytics services to collect standard internet log information and details of visitor behavior patterns. This helps us analyze data about webpage traffic and improve our website to tailor it to customer needs.
Who We Share Your Data With
We do not share your personal data with third parties except where necessary to complete your reservation or comply with legal obligations.
How Long We Retain Your Data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What Rights You Have Over Your Data
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where We Send Your Data
Visitor comments may be checked through an automated spam detection service.
Your Contact Information
For any privacy-specific concerns, you can contact us at [insert contact email].
Additional Information
How We Protect Your Data
We have appropriate security measures in place to protect against the loss, misuse, or alteration of information we have collected from you at our site.
What Data Breach Procedures We Have in Place
In the event of a data breach, we will notify affected users and relevant authorities within 72 hours.
What Third Parties We Receive Data From
We do not receive data from third parties.
What Automated Decision Making and/or Profiling We Do with User Data
We do not use automated decision-making or profiling.
Industry Regulatory Disclosure Requirements
We comply with the applicable industry standards and regulations regarding data protection.
Copyright Notice
All of the information contained in this website, including the site design, graphics, and text, are the copyrighted property of The Springs Resort and Spa. Any other trademarks, company names, product names, and/or logos set forth in this website are the property of their respective owners.